Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Talia’s Boutique Sydney – Effortless elegance, exceptional service.

1. How do I place an order?

Placing an order is simple:

  1. Browse our collection and select your desired item.

  2. Choose the correct size and click “Add to cart”.

  3. Proceed to checkout and follow the steps to complete your order securely.

  4. You’ll receive a confirmation email once your order is placed.

2. When will my order be shipped?

We aim to dispatch all orders within 1–2 business days (Monday–Friday).
You’ll receive a confirmation email followed by a tracking number once your order has shipped.

3. How long does delivery take?

Estimated delivery times after dispatch:

  • Australia: 5–12 business days

  • New Zealand: 6–14 business days

All orders include tracked shipping for your peace of mind.

4. Can I track my order?

Yes! Once your order has shipped, you’ll receive an email with a tracking number.

You can track your order at any time via our Order Tracking page using your order number or email address.

5. I entered the wrong shipping address – what can I do?

If you need to update your shipping address, contact us at info@taliasboutique.com within 3 hours of placing your order.

Unfortunately, if your order has already been processed or shipped, we can no longer update the address.

6. Can I cancel my order?

Yes — you may cancel your order within 24 hours of placing it.
After that, your order will begin processing and cannot be cancelled. You can still return the item once it arrives.

To cancel, please email info@taliasboutique.com as soon as possible.

7. What is your return & refund policy?

You may return any item within 14 days of delivery, provided that:

  • The item is unused, unworn, and in original condition

  • All tags and packaging are intact

  • You provide proof of purchase

Return shipping costs are paid by the customer.
Once approved and inspected, your refund will be issued to your original payment method.

8. Are there exceptions to your return policy?

Yes, returns may be denied or partially refunded if:

  • The item shows signs of use

  • It is not returned in its original packaging

  • It is damaged or missing parts not caused by us

  • The return request is made more than 14 days after delivery

9. How do I start a return?

Please email us at info@taliasboutique.com with:

  • Your order number

  • Reason for return

  • Clear photos (if the item is faulty or incorrect)

Once your return is approved, we’ll provide further instructions.

10. What if my item is defective or incorrect?

We’re truly sorry if your item arrived damaged or incorrect.
Please contact us immediately with photos, and we’ll arrange a free replacement.

If the replacement is also defective, we’ll issue a full refund.

11. In which currency are your prices listed?

Prices are displayed in AUD and NZD, so you can shop confidently in your local currency.

12. Do you ship internationally?

We currently ship to:

  • Australia

  • New Zealand

Stay tuned — we’re planning to expand to more countries soon.

13. How do I unsubscribe from emails?

You can unsubscribe at any time by clicking the “Unsubscribe” link at the top or bottom of any marketing email.

14. I have a question that’s not listed here – how can I contact you?

We’d love to help!
Send us a message at info@taliasboutique.com with your order number and question. Our support team aims to respond within 24 business hours.

✨ Talia’s Boutique Sydney – Timeless pieces. Thoughtful support. ✨